Terms and conditions

If the unit is damaged inside or outside, the renter pays for the damage.

Below you will find useful information about using our online booking. Among other things, you can read about how we process the details you enter, how you receive your receipt for a purchase, and much more.

All prices stated in the online booking system of Lægårdens Camping are, as everywhere else on the website, stated in Danish kroner including VAT and all duties, unless otherwise stated and clearly indicated in the situation in question.

Payment is made using one of the approved payment or credit cards in the online booking, including Dankort, Visa, Mastercard and Diners. A fee is charged for payment with foreign payment cards, and this is shown clearly before the payment is completed.

When you book and pay for a cabin, a pitch for your own tent, or a pitch for your own caravan or motorhome, you are presented with a contract from Lægårdens Camping setting out the accounts for your purchase. The contract can be printed from the website once the booking is completed, and it is also sent by e-mail immediately after the purchase if the buyer has given a correct e-mail address.

Delivery of the ordered product takes place on arrival at Lægårdens Camping on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the contract mentioned above.

You may cancel your booking on the following terms:

If you cancel within 14 days of making the booking, the full amount can be refunded, but please note the following:

If you cancel more than 30 days before arrival, the full amount is refunded with the exception of an administration fee of DKK 400,- (reservation fee).

If you cancel less than 30 days and more than 7 days before arrival, half of the amount is refunded.

If you cancel less than 7 days before arrival, you lose the entire amount paid.

Lægårdens Camping registers your name, your address, your e-mail and other details given in connection with the purchase in its customer records. The information is not passed on, but Lægårdens Camping keeps the registration for 5 years.

Lægårdens Camping uses server-side cookies and a secure connection to protect the information you provide on the site.

When paying by credit card, the registration takes place via a secure server where the information is encrypted before it is sent over the internet.

If for some reason you do not receive the contract confirming your purchase, and you have not received an error message from the system, you can write to the address below or contact Lægårdens Camping on the telephone number below.

Complaints about the booking process, the booking itself or the product (the stay) must be made within 5 days of the end of the stay. You can complain in writing or verbally. One year after receipt of the goods (the stay), the right to complain lapses in accordance with section 83(1) of the Danish Sale of Goods Act, unless otherwise agreed.

When Lægårdens Camping receives your complaint about a product, the complaint is handled as quickly as possible. Lægårdens Camping will decide whether the product received is to be refunded or exchanged, or whether a price reduction is to be given.